Terms and Conditions

The team at Fantastic Felines aim to provide your cat(s) with a pleasant and rewarding grooming experience.

Kitten’s First Haircut: Kitten’s First Haircut: The first grooming experience for a kitten (or any age cat) requires patience and understanding. More time may be necessary to work with younger cats. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their cats accept grooming by regularly handling cat’s paws as well as combing their coats. Frequent gentle handling can help cats better accept grooming.

Matted Hair Removal: Cats with matted coats need extra attention during their grooming session. Matts left in a cat’s coat only grow tighter and can strangle the cat’s skin or eventually tear it open. Fantastic Felines does not wish to cause serious or undue stress to your cat and will not continually de-matt your cat for you. Matts can be very difficult to remove and may require the cat to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting
can also trap moisture and urine near the cat’s skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedure can include itchiness, skin redness, self-inflicted irritation or abrasions and failure of the hair to regrow. In some cases cats may also exhibit brief behavioural changes. Prevention is the best defence against matting by maintaining regular grooming at home and scheduling regular 6 weekly grooming appointments. Extra fees apply for any matts or knots removed.

Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp. Even though Fantastic Felines uses extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails etc. In most cases this can happen when a cat is wiggling or moving around. During the grooming session please don’t allow your cat to see you or talk to it as this encourages the cat to move and wiggle. Every effort will be made to ensure your cat is groomed as safely as possible. Often cats behave much better when the owner is absent or it is not aware of the owner’s presence, please be discreet at
all times whilst you are waiting for your cats groom to be completed.

Aggressive or Dangerous Cats: Owners must inform Fantastic Felines if your cat(s) bite, have bitten or is aggressive to people, other cats or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your cat and protects both the cat and the groomer. Fantastic Felines reserves the right to refuse/stop services for such cat(s) at any time before or during the grooming process and charge a Handling Fee in addition to the regular grooming fee. If your cat should bite, you agree to be responsible for any and all related medical bills, recovery costs, and equipment damage.

Health or Medical Problems, Senior Cats: Grooming procedures can sometimes be stressful, especially for a senior cat or cat with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior cats and cats with health problems have a greater chance of injury, these cats will be groomed for cleanliness and comfort, in styles that will not add to their stress. You agree to notify Fantastic Felines of any signs of injury or possible illness before any check-in for services as soon as the condition appears. In the best interest of your cat this agreement will give Fantastic Felines permission to obtain immediate veterinarian treatment should it be deemed necessary. We will do our best to contact you first, and then take your cat to your authorized veterinarian or to the nearest veterinarian that is available. It is agreed that all expenses for veterinarian care will be covered by the cat’s owner upon reading and agreeing to this agreement. Fantastic Felines reserves the right to cancel services where a cat with a potentially infectious condition exists.

Parasites: Fantastic Felines strives to be a flea free salon. If fleas are found during the grooming process, your
cat will be treated with Capstar or an alternative natural product. A $10-$15 fee applies in addition to the regular grooming fee. The Capstar pill will kill the fleas on your cat as well as keeping our facility flea-free. Ticks found will be removed and grooming may cease at whatever stage it is at.

Vaccinations: We require that all kittens have completed their third round of vaccinations before they can be groomed at Fantastic Felines. Adult cats are required to be up to date with their vaccinations as per your vet’s recommendations.

Media Release: We may use images (photographs and/or videos) of your cat/s on our social media platforms and/or as part of our email marketing campaigns. By signing this form I consent to images of my cat (photographs and/or videos) being used for these purposes and hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future.I also waive any right to royalties or other compensation arising from or related to the use of the image.

Matted Cat Policy: Removing mats can be painful for your cat and puts your groomer at a far greater risk of injury. By using our services, you agree to not hold Fantastic Felines, its owners, operators or employees responsible for any damage, loss or claim arising from any condition of your cat either known or unknown to Fantastic Felines. In the event an emergency should occur with my animal, or in the event special services or handling are required as deemed necessary by Fantastic Felines in the care of your animal, you agree to pay all such costs in full. You also agree to pay the full grooming fee at the time of completion of your cat/s grooming and understand that your cat/s will remain in Fantastic Felines’s care until payment along with any relevant boarding fees is received. It is further understood these clauses apply to any and all cats groomed by Fantastic Felines.

Cancellation Policy: I respectfully request at least 48 hours notice if you need to cancel your pets appointment. This gives me time to offer the appointment to someone else.